We Treat Your Home Like Our Own (But We Are Prepared for “Oops”)

Accidents are rare, but they do happen. Whether it’s a wobbly picture frame or a delicate heirloom, we believe that how a company handles a mistake defines their professionalism.

1. Proactive Protection

Our team is trained in “Safe Handling” protocols. We don’t just clean; we assess. If we see a fragile item that looks unstable, we will often clean around it and notify you rather than risk moving it.

2. If an Accident Happens: Our 3-Step Process

If we happen to break or damage something while cleaning, here is exactly what happens:

  • Instant Notification: We don’t hide it. Your cleaner will document the damage with a photo and notify you (and our office) immediately.

  • The Replacement Review: We will work with you to repair or replace the item.

  • Fully Insured & Bonded: Because we are a professional company, we carry comprehensive liability insurance. This means you are never left “holding the bill” for an accident caused by our team.

3. What We Ask of You

  • Secure Heirlooms: If you have one-of-a-kind antiques or delicate collectibles, please move them to a secure cabinet or a room we aren’t cleaning.

  • Point it Out: If a shelf is loose or a vase has a hairline crack, let us know! We’d rather skip an item than risk further damage.

  • Clear the Surfaces: Please tuck away small jewelry, loose coins, or sensitive electronics before we arrive.

Insurance & Damage FAQs

  • What happens if a cleaner breaks something in my house?

    • Answer: We take full responsibility. We will document the damage, notify you immediately, and initiate a claim to repair or replace the item.

  • Are you insured for breakage?

    • Answer: Yes. We carry professional liability insurance specifically designed for home cleaning services. This protects your property and gives you total peace of mind.