Effective Date: April 1, 2025

At Orchard Cleaning Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, and email address.

  • Service Details: Information related to cleaning service requests, property addresses, and customer preferences.

  • Payment Information: Billing details and payment method information (note: we do not store credit card data on our servers).

  • Website Usage Data: IP address, browser type, operating system, and website browsing behavior.

2. How We Use Your Information

We use the information collected to:

  • Provide and manage our cleaning services

  • Respond to customer inquiries or requests

  • Send service confirmations, updates, and reminders

  • Process payments and send invoices

  • Improve our website and customer experience

  • Comply with legal obligations

SMS Terms Of Service (Texting)

When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include offers, coupons, or other information.

You can opt out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we may send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START” or “JOIN” and we will start sending SMS messages to you again.

If you are experiencing any issues, you can reply with the keyword “HELP”. Or, you can get help directly from by contacting us.

Carriers, such as AT&T, are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. You should expect to receive 2-4 messages per month from us.

If you have any questions about your text plan or data plan, please contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy. This privacy policy applies to contact information (name, email address, phone number) attained online through our website or social media campaigns that you participate in.  By completing a OrchardCleaningServices.com form, you consent to our privacy policy.

General Privacy Policy (Emails)

How we use this information:

Any information we collect from you can be used in one of the following ways:

1. To provide you with a quote for home cleaning services

2. To send you periodic marketing emails with specials, coupons, and other discounts

3. To administer a contest, promotion, or survey

Unsubscribing:

You may unsubscribe at any time you no longer wish to receive emails from Orchard Cleaning Services.

How we protect your information:

All personal information is contained in our Customer Relationship Manager software and is never shared with any other company, individual, or agency. We do not sell or otherwise transfer to outside parties your personal information.

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

  • Trusted third-party service providers who assist with payment processing, customer management, or marketing—only to the extent necessary

  • Legal authorities when required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, gather analytics, and improve our site performance. You may adjust your browser settings to disable cookies if desired.

6. Your Rights and Choices

You have the right to:

  • Access and review your personal information

  • Request corrections to inaccurate data

  • Opt out of marketing communications at any time

  • Request the deletion of your information, where applicable

To exercise these rights, contact us at info@orchardcleaningservices.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies independently.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Orchard Cleaning Services
531 E. Eighth Street
Traverse City, MI 49686
Phone: (231) 943-1489
Email: info@orchardcleaningservices.com