FAQs Archive - Page 6 of 11 - Orchard Cleaning Services - Traverse City, MI

Q: What Is Included In A Regular House Cleaning?

We offer a variety of levels of cleaning based on your needs. It all revolves around what you need to be cleaned and how thorough you need the cleaning to be. To get a better understanding go through our Cleaning Services Page. We have included all the information you need including what is included in each service. If you wish to request a service that is not available on our Cleaning Services Page, please contact us and request any changes you want. Remember, this may come with an additional rate charge based on the added items or your request in general.

Q: Must I Be Available During The Cleaning Process?

No. It is not a requirement that you must be available when our cleaning technicians arrive or while working. Do you know that a majority of our clients are not always at home when we are offering our cleaning services? We value trust, honesty, and professionalism. All you have to do is provide us with instructions about what you need, how we can enter the premises, and any other relevant information like if you have unsecured pets, the area you do not want us to enter, and so on. If you prefer being home while we are working, give our technician full access to all areas you wish to have cleaned, without interruptions. If you work from home, we are happy to clean the home office first to prevent disrupting your work.

Q: How Do I Pay For Cleaning Service?

We request payment when we have completed the service. We accept cash, checks, and major credit cards.

Q: How Much Do We Charge For Our Cleaning Services?

The cost is affected by several factors such as the size of the job and the type of cleaning service you need. We offer all types of cleaning services, including deep clean (top to bottom cleaning service), general maintenance clean (recurring cleaning service), commercial cleaning services, and a variety of add-on services like silo cleaning. Therefore, to get a quote based on the service you need, call us today.

Q: How Long Have We Been Offering Cleaning Services?

Orchard Cleaning Services Opened back in 2012. We have been offering cleaning services since the year 2012, which means that we have gained 10 years' worth of experience in the industry.

Q: What Should I Do With My Pets When You Are Cleaning My Home?

Yes, we absolutely love pets and we can work around them. However, you should secure any pets that might harm our cleaners or those that might interfere with the cleaning process.

Q: What Happens If Something Is Damaged Or Stolen?

Before hiring our cleaning technicians, we screen and vet them thoroughly. When cleaning your house, we are extremely careful and always protect any fragile objects. Unless otherwise instructed, we will not open cabinets, drawers, closets or rooms in your house. Of course, accidents may happen so you need to put away any irreplaceable or delicate items you may own. Before we start cleaning your house, let us know which areas are off-limits. Make sure that you have secured any weapons, cash or jewelry accordingly.

Q: How Often Should I Hire Professional Cleaners For My Home?

The average cleanliness of your home throughout the week or month determines the recommended frequency of your cleaning service. If you have 2 people living in your house without any pets, you can clean your home every month. If you are a family of 4 people, with pets, you should consider hiring a weekly cleaning service to suit your needs.

Q: Should I Tip Cleaners?

We don’t expect any tips but we appreciate it if you do it. You can always leave some extra cash or add to your cleaning charges. Of course, if you choose not to tip your cleaners, you don’t need to worry that they will do a bad job the next time. We always strive to provide the best type of cleaning. If you choose to do so, you can leave a small gratuity amount at the end of the cleaning process. Whether $10 or $20, we will appreciate any amount.

Q: Do House Cleaners Use Their Own Supplies?

Yes, we rely on our cleaning supplies. Note that, we use high-quality and non-toxic cleaning products to make sure that your home is clean.